Support

Continuous innovation, to serve you better.

The Ricoh Support Center puts product, software and service support right at your fingertips. Here you can find phone numbers, send emails and even find answers to your questions in our Knowledge Base.

General Support

Monday to Friday - 8:00am to 5:30pm. If you require service outside these times an on-call technician can be arranged if required.

Helpdesk

0800 80 76 76

IT Services Support

Monday to Friday - 8:00am to 5:30pm. If you require service outside these times an on-call technician can be arranged if required. This is for support regarding IT Services only.

Helpdesk

0800 742 644

My Device
Add a service request, order toner or request recycling.
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Downloads
Get all the software and manuals you need for your devices
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Knowledge Base
Access all the articles on our devices and products
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FAQs and How-to Videos
FAQs and How To Videos
FAQs and 'How To'
3D Printer Support
Get all the help you need with your Makerbot
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Our Locations
See our offices and dealership contact information

Transparency, Excellence, and Your Satisfaction at the Core of Our Service Commitment

Part of our strategy to ensure we deliver the best service to our customers; we give them the opportunity to share their feedback once they have completed their support journey. Their feedback is reflected live

Net CSAT Score is based on 'negative', 'neutral' and 'positive' satisfaction scores*
Positive reactions are based on 'negative', 'neutral' and 'positive' overall scores*
Scores are displayed directly from BrightGuage dashboards*

How our customers feel about the service

Number of positive reactions within the last 30 days

Get in touch

Talk to a Ricoh Expert

Get in touch with one of our consultants and find out how we can help you.

Let's Connect