Upcoming Changes to Microsoft Office 365 SMTP Authentication

Important Update: Microsoft Office 365 SMTP Authentication Deprecation

We’re reaching out to inform you about an important change from Microsoft that requires your immediate attention to ensure your scan-to-email services continue to function properly.

What's Happening?

Microsoft is enhancing the security of its email services by changing how devices and applications connect to send emails. As a result, the method your printers, scanners, or multifunction devices use to send emails through Microsoft email accounts (like Outlook or Exchange Online) will no longer work unless updated.

How Does This Affect You?

If your devices use Microsoft email accounts for the scan-to-email feature, you may soon find that this functionality stops working. This is because many devices rely on older email protocols that Microsoft is phasing out for security reasons.

What Microsoft Recommends

Following one of the options suggested here that best fits the requirements for your environment.

What is Ricoh doing?

Ricoh is currently developing firmware updates to address the changes. However, some models may not receive these updates. As it is still uncertain which models will be updated, we recommend taking proactive steps to ensure your scan-to-email functionality remains uninterrupted.

Assess Your Current Setup:

Determine how your devices are currently configured to send emails.

 

Reach Out to Your IT Department:

Discuss these changes with your IT team and decide on the best solution for your organisation.

Implement the Changes:

Please make the necessary changes below to your scan-to-email functionality and avoid any potential disruptions:

If identified that changes to your scanning configuration are required:

Please refer to Microsoft suggestions.

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Next Steps

Please engage your IT department as soon as possible to review your scan-to-email configuration and implement the recommended changes. Acting promptly will help avoid any interruption in service.

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