Robotic Process Automation
Boost productivity, save cost, and reduce errors
Automate Manual,
Repetitive Tasks Using
Robotic Process
Automation
Businesses today are struggling to keep up with the ever-increasing demands of customers and competition. Manual processes take too much time, cost too much money, and can lead to costly errors. With limited resources, it’s hard for companies to stay ahead of their competitors while also providing quality customer service.
Typical challenges faced by businesses:
Businesses need a way to automate mundane tasks so they can focus on more important projects that will help them grow their business. That’s where Robotic Process Automation (RPA) comes in.
RPA is revolutionising the way businesses today optimise their operations. By automating mundane and repetitive tasks, RPA helps businesses increase productivity, save money, and reduce errors. Ricoh’s Robotic Process Automation (RPA) solutions provide businesses with an efficient, cost-effective way to automate tedious tasks such as document processing, data entry, customer service inquiries, financial transactions, and more. By deploying RPA technology, businesses can focus their resources on more important tasks.
A Non-Invasive Technology: RPA
Robotic Process Automation does not require a change to existing systems. There is no need to rewrite legacy software or integrate RPA with business-critical systems. That’s why it is considered a non-invasive technology.
Consider RPA as an extra layer on top of a customer’s existing technology stack. RPA tools come with pre-built activities and designers you can use to build a robot and configure its behaviour, for example, mouse move and click. No complex coding is required. There is no need to re-engineer existing business processes since the robot interacts with existing applications just like a user would.
Organisations are leveraging RPA to accelerate business process automation initiatives and digital transformation plans, linking their legacy nightmares to their digital dreams to improve operational efficiency.
Gartner, 2022
Introducing Ricoh’s RPA:
RPA works as an electronic ‘digital worker,’ using intuitive drag-and-drop design tools, which makes it easier for you to visualise and automate your processes. You can trigger the automation process by various events, such as the receipt of data, new file creation, an email, or a particular event in another application.
These, in turn, trigger RPA follow a series of steps and rules to capture the data and perform high-volume, repeatable tasks that would previously require human intervention. You can schedule it to run and update overnight, or as and when the information is received, thus replacing time-consuming, manual re-keying in of data and reducing data input errors.
How RPA Is Implemented
Our RPA solutions are designed to be implemented as a non-invasive technology on-premises or in the cloud. They do not
require a change to your existing systems. RPA focuses on agility and ease of use that allows you to quickly deploy the solution within your environment.
Key benefits of deploying RPA
Cost reduction
- Identify and remove unnecessary steps
- Optimise resource allocation
- Ensure standardisation and repeatability
- Eliminate paperwork
Minimised risks and compliance issues
- Identify late actions
- Identify late approvals
- Highlight overlooked tasks and/or compliance violations
- Enhance visibility and accountability
Increased productivity
- Execute with speed and agility
- Improve communications
- Eliminate repetitive and manual processes
- Empower employees to streamline processes
List of use cases
- Customer onboarding
- Data updates
- Data migration
- Data entry (Legacy Systems)
- Periodic reporting preparation and dissemination
- Generating mass emails
- Monitoring group emails
- Monitoring applications and performing actions
- Lead nurturing
- Creating and delivering invoices
- Accounts payable tasks
- Updating CRM
- CRM tasks
- Automating multi-step tasks that require little decision making
- L1 tech support
- Diagnostics
- Fault remediation tasks
- Testing tasks
- Statement reconciliation tasks
- HR onboarding and offboarding tasks
- Claim management tasks
- Expense management tasks
- Virtual assistants
- Governance and compliance tasks
Gartner predicts that through 2024, the drive toward a state of hyperautomation will drive organisations to adopt at least three out of the 20 process-agnostic types of software that enable hyperautomation.
Gartner, 2022
Why Ricoh?
Ricoh is a leading provider of digital services, process automation, and information management solutions designed to support digital transformation and optimise business performance. Backed by an 85-year history of cultivating knowledge and nurturing organisational capabilities, Ricoh empowers the creation of digital workplaces utilising innovative partners and technologies, providing the expertise and services that enable individuals to work smarter from anywhere.
How we create Workflow and Automation Solutions
Advisory and Design
We work with our customers to understand their business objectives and barriers.
Build and Deploy
We build the right solutions and successfully deploy to optimise adoption.
Manage and Support
We manage and support the deployed solutions and tech environment proactively.
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